About Our World:

In the world of Pozixer, we are a family, similar on the outside, but each of us carries a unique inner light, just like people. Our light reveals our essence, reminding everyone that behind the same appearance lies a distinct character.

Let us introduce ourselves:

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FAQ:

Warranty



1. What is the warranty on Pozixer lamps?
We offer a 30-day money-back guarantee. You can also buy a lifetime warranty for $9.99, allowing returns or exchanges anytime.

2. How does the lifetime warranty work?
For $9.99, you can return or exchange your lamp at any time, no matter the reason.

3. How do I return a lamp?
Contact us at support@pozixer.com

4. Can I get a refund after 30 days without the lifetime warranty?
No, but you can still purchase the lifetime warranty to enjoy future returns or exchanges.

5. Is the lifetime warranty available for all products?
Yes, it applies to all Pozixer lamps and merch.

6. How long do refunds take?
Refunds are processed within 5-7 business days after we receive the return.

For any other questions, contact us at support@pozixer.com.

Shipping



1. Where do you ship?
We currently ship only within the USA.

2. What are your shipping options?

• Regular Shipping: Free and fast across the USA.
• Next Day Shipping: $9.99 for delivery the next day.
• Same Day Delivery (Miami-Dade): $9.99 for delivery on the same day.

3. Is regular shipping free?
Yes, regular shipping is free for all orders within the USA.

4. How much do next day and same day shipping cost?
Both next day and same day delivery options are available for $9.99.

5. How do I choose next day or same day shipping?
During checkout, you’ll be able to select Next Day or Same Day Delivery for $9.99 if you’re in Miami-Dade.

For any further questions, contact us at support@pozixer.com.

Fast, free, and flexible shipping with Pozixer!

Benefits

1. What makes Pozixer lamps special?
Pozixer lamps are more than just lighting—they’re super cute, stylish, and uniquely designed to bring personality to your space.

2. Are Pozixer lamps collectible?
Yes! Each lamp is a collectible piece, making them perfect for building your own Pozixer collection over time.

3. Do I join a community when I buy a Pozixer lamp?
Absolutely! When you purchase a Pozixer lamp, you become part of an exclusive, growing community of enthusiasts who appreciate style, creativity, and individuality.

4. Can I collect all the Pozixer characters?
Yes, each character—Paul, Patrick, Penelope, Penny, and Peter—has its own unique personality. Collect them all and expand your Pozixer family!

Join the movement and light up your life with Pozixer!

Discounts

1. What discounts are currently available?
We’re offering a 50% off sale on all Pozixer lamps right now!

2. Can I get additional discounts?
Yes! Sign up for our email list and receive an extra 10% off your purchase.

3. Is shipping free?
Yes, free shipping is included with all orders in the USA.

4. Are there special discounts for buying the entire Pozixer family?
Absolutely! If you purchase the entire Pozixer family (Paul, Patrick, Penelope, Penny, and Peter), you’ll get an additional $50 off your order.

Take advantage of these offers and build your Pozixer collection today!